Customer Testimonials

My husband and I bought a car from Quality Mazda on October 12th. It’s expected to negotiate price and offers, but we had to ask for the quote to be corrected four times to get to MSRP after explaining what we wanted and were looking to buy. We were told multiple times certain features or packages couldn’t be removed or offered just to pull up the Mazda website and see they could… so having our sales guy (Isaac) go back to the manager multiple times and only willing to offer what the website says after we said we ... Read More

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Google - Nov 14, 2026

My husband and I bought a car from Quality Mazda on October 12th. It’s expected to negotiate price and offers, but we had to ask for the quote to be corrected four times to get to MSRP after explaining what we wanted and were looking to buy. We were told multiple times certain features or packages couldn’t be removed or offered just to pull up the Mazda website and see they could… so having our sales guy (Isaac) go back to the manager multiple times and only willing to offer what the website says after we said we were leaving the store was not a great start. We paid a down payment this day and were told the vehicle would be available for pickup (coming from port) within two weeks. We received no follow up or communication during those two weeks. We would call the dealership to be routed to phones that don’t allow voicemails or it would ring and disconnect. After going on their website and finding a direct phone number for a sales manager, we called her and were told she doesn’t work at this location anymore but that she would help us track down where our car is (shout out to her for her help and good customer service). After speaking to someone at a different store, we finally got a call from our sales guy who advised the vehicle was delayed and he would call us once it was here and they are projecting the 12th of November. No follow up or update for another two weeks. We got a call on November 10th to come in and finish paperwork. We showed up per their request to sit for an hour and wait for someone to get the paperwork together all while our sales person was sitting around, joking and trading vapes in the showroom with his coworkers. We finally have the finance guy present us the paperwork just for him to ask us “how we are paying our down payment”… like we didn’t just give them thousands of dollars over a month ago for a car we were promised three weeks ago. So now after being at the dealership for about two hours, they say the car is being delivered the following day and will be ready possibly on the 11th or by the 12th. Don’t hear anything on the 11th so I called our sales guy for him to say “yeah yeah we will call you once the car is ready” and I asked him to call me back with an update and he did not. My husband called later that night and spoke to the new manager, Conner, who was helpful and advised the car will be ready the 12th. I called the store around lunchtime on the 12th for an update to again be routed to a line that disconnects. I called our sales guy (Isaac) on his direct line for him to hang up on me after I told him who was calling. Called the store back, again, and left a message with a receptionist for a manger. Conner called me back and we were able to track down the status of the car and have an actual time to pick it up. Conner calling me back with an update was the first time we didn’t have to beg for communication. We asked the finance guy and the manager to not have the dealership sticker placed on the back of our vehicle (which should’ve been easy since the car still had to go through inspection and get detailed) and you know what happened? They still put the sticker on so we do have our car now but will go back to waste more time for them to remove it. Overall, this was our first time buying a car and I would not recommend this store. I was told to not go to this store and I wish we would’ve listened. The only reason I’m giving two stars is because of Conner’s help otherwise I think it would deserve zero stars. Communication goes a long way and we were nothing but patient during this process but to have to beg for someone to answer the phone or give us an update or return a call or know what they are doing is ridiculous. Definitely disappointed with this whole experience.

Had an Issue a while back and they took care of it would recommend to go here and get service work done.

Had an issue in fixed it

Michelle Hall and Conner at Quality Mazda were fantastic during our purchase of our Mazda CX-50. The experience deserves more than 5 stars.

Michelle Hall, our salesperson was exceptionally nice and Conner Steffes was wonderful. It was a smooth process with working with them. It was our pleasure, buying a brand new 2026 Mazda CX-5. Can’t go wrong with a Mazda we’ve owned them since 2004, Zoom Zoom!

They were very patient with all of my questions and ended up making me a deal that I couldn’t pass up.

Michelle and Conner were amazing and did the best to meet our needs and standards.

I was thrilled to work with Sales consultant Michelle Hall. Michelle was smart, kind and very clear. She and her team were completely transparent with the financial terms and I was 100% satisfied with every step of the way. They gave me an excellent deal and made the process and me feel at ease. I recommend Michelle Hall and Quality Mazda.

Back to normal! I have always been a patron of the service center, mostly because of location convenience. On most visits, the staff has been professional, and my visit has been fine. My last visit was errible, and I left a Google review to match. This time, the staff was great, and I thought I should mention it to the person who may be interested. Thank you to Vanessa and the rest of the staff who were professional, helpful and courteous!

Took in my 2019 Mazda CX5 for warranty service repair. My service consultant was Damian Mascarenas. He was very professional, friendly and responsive. As a customer, all of his attributes are very important to me. Also, many thanks to the service tech who worked on my vehicle. No problems and they did a great job.

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Ben Vigil, our salesman is AWESOME but he’s now at University VW Mazda!

worst customer service we have ever experienced. This shop has had our vehicle for NINE MONTHS, and we keep getting different excuses with no resolution. They accepted our insurance check, yet we still don’t have our vehicle repaired and returned. We repeatedly call for updates and are constantly hung up on. We can never get ahold of a manager or owner to address the situation. How do they expect people to go nine months without their vehicle? It is disgusting to run a business this way. The lack of communication, respect, and accountability is unacceptable. Based on our experience, ... Read More

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Google - Oct 22, 2026

worst customer service we have ever experienced. This shop has had our vehicle for NINE MONTHS, and we keep getting different excuses with no resolution. They accepted our insurance check, yet we still don’t have our vehicle repaired and returned. We repeatedly call for updates and are constantly hung up on. We can never get ahold of a manager or owner to address the situation. How do they expect people to go nine months without their vehicle? It is disgusting to run a business this way. The lack of communication, respect, and accountability is unacceptable. Based on our experience, I strongly recommend avoiding this repair shop!

I just purchased my first EV (used) from Quality. I worked with Michelle for nearly two weeks and multiple appointments, and looked at and test drove quite a few. Michelle was prompt, respectful and always listened carefully to my needs/wants/ concerns - especially since I had never owned an EV before and had the usual concerns about battery life, range anxiety etc... She (and the staff members) I met there always had the vehicles I was interested in ready to go when I arrived and was (were) always accommodating. And the times when she had to make an adjustment ... Read More

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DealerRater - Oct 10, 2026

I just purchased my first EV (used) from Quality. I worked with Michelle for nearly two weeks and multiple appointments, and looked at and test drove quite a few. Michelle was prompt, respectful and always listened carefully to my needs/wants/ concerns - especially since I had never owned an EV before and had the usual concerns about battery life, range anxiety etc... She (and the staff members) I met there always had the vehicles I was interested in ready to go when I arrived and was (were) always accommodating. And the times when she had to make an adjustment to our appointments she used excellent communication skills by phone call or text. When I got close to my final choice, Michelle and Audra honored my request for a State of Health report on the traction battery, which is something I think all dealerships should be required to do. Audra, one of the sales managers, did a great job helping me feel comfortable with the the final negotiated price and ordered a new tire which will be installed this week when it arrives. Thanks to Aubra (not to be confused with Audra) in Finance who made the tedious process signing of documents very streamlined. Again thanks Michelle for your excellent service! Daniel -

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Terrible service parts department. They could not fix an issue after $4000 of repair and do not stand by their warranty. Stay far away from this dealership at all costs

A wonderful sales experience. At no point did I feel pressured into making a purchase. The entire team was wonderful and Kyle was so knowledgeable about the Mazda products!

Isaac Santana is the GOAT. 🐐

Services explained thoroughly and performed efficiently. This dealer is our trusted source for our Mazda service.

My wife and I couldn't be more grateful for the entire team at Quality Mazda, especially our salesperson, Jordan. While on a trip 1,500 miles away from home, our CX-9 unexpectedly went into limp mode. We had to wait until Monday morning for the service department to open, which could have been a completely miserable and stressful situation. Instead, on a Sunday, Jordan and the team turned a breakdown into an exceptionally positive experience. We ended up purchasing a 2026 CX-90, and Jordan made the entire process seamless, smooth, and genuinely enjoyable. The sales managers and finance manager were incredibly attentive, ... Read More

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Google - Oct 1, 2026

My wife and I couldn't be more grateful for the entire team at Quality Mazda, especially our salesperson, Jordan. While on a trip 1,500 miles away from home, our CX-9 unexpectedly went into limp mode. We had to wait until Monday morning for the service department to open, which could have been a completely miserable and stressful situation. Instead, on a Sunday, Jordan and the team turned a breakdown into an exceptionally positive experience. We ended up purchasing a 2026 CX-90, and Jordan made the entire process seamless, smooth, and genuinely enjoyable. The sales managers and finance manager were incredibly attentive, kind, and accommodating, taking the extra time to ensure we were taken care of every step of the way without feeling rushed or pressured. To top it all off, Jordan followed up with us after we left to make sure we made the 1,500-mile journey back home safely. That level of personal care and true customer service is practically unheard of these days. If you are looking for a dealership that treats you like family—especially when you're in a pinch—ask for Jordan at Quality Mazda. Thank you all for going above and beyond!

Excellent salesmen. Honest fair and knowledgeable and I was able to walk away with a great deal on a car I love.

I had an excellent experience purchasing my new car. The service I received was outstanding from start to finish. Everyone was professional, friendly knowledgeable, and genuinely helpful throughout the entire process. I never felt pressured, and they made the whole experience, easy and enjoyable. I truly appreciate the time and effort they took to make sure everything went smoothly. I’m very happy with my new car and would definitely recommend this Quality Mazda to anyone looking for a great car buying experience. Thanks to Patrick and Vidal!!!😊

Prices are great at Quality! The sales reps are good too.

Me and my wife came to this dealership last week looking for a Mazda and thank god to Ryan we found our dream vehicle. Ryan was very helpful and answered all our questions !

Smoothest process trading in and getting a new vehicle. They had exactly what I wanted and help get me in it same day. Everyone involved in the sale was super straightforward and kept me informed through the whole process. I’d recommend quality Mazda to everyone I know! Aaron Randle went above and beyond to make me feel comfortable and made the process as smooth as could be.

Service manager is a jerk who feels he can disrespect women and talk down to them . Going to contact secretary of state as well as UNM legal to assist us in this matter , good job SIR !!!!!!!!!

I am consistently impressed by the high standard of service provided by Mazda. From the service manager down to the technicians, the entire team collaborates effectively to ensure that my vehicle receives the best possible care. Upon my request, they arranged a Lyft to safely transport me home and returned to pick me up once the repairs were complete. They replaced all necessary components and conducted a thorough diagnostic check to confirm optimal vehicle performance. This level of attention to detail and customer care instills a strong sense of confidence and peace of mind. Thank you for your exceptional service.

They do all in their power to do the best job possible

Cord is the man. He knows what's going on in service. What a delight that I enjoy this dealerships service department more than the sales. Unusual but, I will be utilizing Quality Mazda for all my automotive mazda needs

I just want to give a BIG thank you to Conner, Gabe, and Anthony for making my continued 13-year experience with Quality Mazda absolutely amazing! This is my 4th Mazda purchase with Quality, and I couldn’t be happier. Thank you for my new Zoom-Zoom and for always working hard to make the best deal for me. I truly appreciate the amazing customer service and the way you’ve treated me over the years. Here’s to many more years and many more Zoom-Zooms! ❤️🚗💨 Thank you again, Conner, Gabe, and Anthony! You guys ROCK! Sandy Rodriguez

Isaac was amazing I will be recommending him to my family and friends ! I love my new Mazda cx-9 Throughout the whole process he took care of my family and turned me into a buyer! Didn’t plan to get a car today but I did and couldn’t be more happier! Shop with Isaac at Quality Mazda today ! Thank you quality Team

Excellent experience at Quality Mazda of Albuquerque! We had a great experience purchasing our vehicle. Isaac Santana was very helpful, friendly, and professional throughout the process. He made everything easy and stress-free, answered all our questions, and made sure we felt comfortable with our purchase. We really appreciate his excellent customer service and would definitely recommend Isaac and Quality Mazda of Albuquerque to anyone looking for a vehicle. Thank you, Isaac, for making this such a great experience! 🚗❤️

Had a wonderful experience and I am very grateful for Isaac and the finance team. Thank you all!

Isaac and the Mazda crew were ready to help. As a first time buyer, they were incredibly informative and never felt pressured. They were friendly as well. Thank you Mazda for making my first experience memorable.

Absolutely love this car! It drives incredibly smoothly, has fantastic fuel economy, and the interior feels premium. Highly recommend to anyone looking for a reliable daily driver. Look for Isaac!

Isaac and the people at Quality Mazda really went above and beyond for my family and I. Once we walked up, it was first class all the way. The most endearing thing was how much they worked with us and treated us like family. I really appreciated how nice they were. Our kids were even taken care of with coloring books while we did our business. Thank you so much Isaac and the team at Quality Mazda. Please go see them if you want to be treated right.

Have been calling this place for days and have left multiple voicemails. They have refused to call me back. I guess they have to many people already in line handing them money? Not sure. But I do know is that I won't he doing business there now if its this hard just to become a customer.

I am writing the ol' review to share a very positive experience I had with the service department. I worked with Damian and really appreciated his patience, his follow through, and the time he took to make sure the service was handled well. I will be back to service my CX-50 at Quality Mazda!

Customer and management services were excellent. Everyone was so attentive and respectful while I visited this dealership. I highly recommend Quality Mazda of Albuquerque.

I've been trying to check on my prorated refund from canceling my GAP insurance for over a month. CAREGARD canceled my insurance without any issues within a week and said they sent the remaining funds (over $700) to the dealership on 7/18. I've been calling the dealership to get any updates on this, but NO ONE answers the phone ever. Their mailboxes are always full! I also reached out to one of the salespeople and asked them to have someone from the finance office contact me, but I still haven't heard anything. Last year, I had a great experience ... Read More

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Google - Aug 21, 2026

I've been trying to check on my prorated refund from canceling my GAP insurance for over a month. CAREGARD canceled my insurance without any issues within a week and said they sent the remaining funds (over $700) to the dealership on 7/18. I've been calling the dealership to get any updates on this, but NO ONE answers the phone ever. Their mailboxes are always full! I also reached out to one of the salespeople and asked them to have someone from the finance office contact me, but I still haven't heard anything. Last year, I had a great experience buying a car and getting it serviced at this dealership, but this recent experience has completely changed my opinion. There seems to be no progress and zero communication whatsoever. Very disappointing. Edit: I have escalated this matter to Mazda Corporate. They are currently investigating this. Edit 2: Finally picked up my check today. I can't believe it took almost 3 months to get this resolved.

I went to quality Mazda to look at some vehicles and I was helped by Nia. She helped me out and got me into a nice vehicle with low mileage. This is my first car purchase and to be honest this was the best experience for my first time. Not only was I able to get a vehicle that was in my price range but Nia went above and beyond for me making sure the vehicle met my needs before driving off the lot. I would highly recommend anyone to come to Quality Mazda and to seek Nia for a ... Read More

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Google - Aug 10, 2026

I went to quality Mazda to look at some vehicles and I was helped by Nia. She helped me out and got me into a nice vehicle with low mileage. This is my first car purchase and to be honest this was the best experience for my first time. Not only was I able to get a vehicle that was in my price range but Nia went above and beyond for me making sure the vehicle met my needs before driving off the lot. I would highly recommend anyone to come to Quality Mazda and to seek Nia for a great car buy experience. She is amazing and I can guarantee when it is time for me to get another vehicle, I am coming back to Quality Mazda to purchase from Nia again. Thank you again. 🙏🏼

I had great help finding the perfect car for me. Thank you to all the staff that helped fill in every bubble.

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I had a very disappointing experience with this dealership. I purchased what was supposed to be a brand-new 2026 vehicle, only to experience problems starting on the very first day. Right before driving off the lot, my family noticed scratches on the car and roof. My salesman took pictures and documented everything. Once I got home, the screen on the car went black and I noticed the trunk of the car would not open from the button inside the car. After I reported the issues I was experiencing with the car, the salesman only got back to me after I told ... Read More

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Google - Jul 24, 2026

I had a very disappointing experience with this dealership. I purchased what was supposed to be a brand-new 2026 vehicle, only to experience problems starting on the very first day. Right before driving off the lot, my family noticed scratches on the car and roof. My salesman took pictures and documented everything. Once I got home, the screen on the car went black and I noticed the trunk of the car would not open from the button inside the car. After I reported the issues I was experiencing with the car, the salesman only got back to me after I told him I needed him to contact me ASAP. I was then informed that the vehicle required software updates that should have been completed before it was sold to me. He initially offered to drive to Santa Fe, bring me a loaner vehicle, and take my car back for repairs. The next day, he told me the service department said I would need to bring the car in so I could sign an authorization form before any work could be performed. At that point, I no longer felt comfortable signing additional paperwork and asked about my options for returning the vehicle. My salesman, who said he is a Mazda owner himself, told me he was surprised by the issues I was experiencing and felt they were related to the vehicle not having the required software updates. To make matters worse, when I received a call from the sales manager, I was informed that the vehicle's roof had been repaired before the sale. This was never disclosed to me during the purchasing process. I believe customers deserve to know about any prior repairs performed on a vehicle so they can make a fully informed purchasing decision. While the staff were courteous and ultimately worked with me to unwind the deal, the situation should never have happened in the first place. My experience with Quality Mazda of ABQ was filled with immediate problems, poor communication, and unanswered questions. I hope the dealership improves its pre-delivery inspection process, ensures all required software updates are completed before vehicles are delivered, and is transparent about any prior repairs. Future customers deserve better, and unfortunately, I will never step foot in a Mazda dealership again.

I would like to send my praise of service coordinator Sofia Rodriguez. Although she was manning the service desks singlehanded she gave quick and competent advice and information. She is a "keeper".

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They had an amazing challenge with me because of my own financial situation, but they made the impossible happen and found a way to get me into a new car

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Ben was absolutely amazing , he made sure everything that was promised was handled and really made this whole experience really easy! I bought my car from another employee but ben showed me the ropes on the app and the ins and outs of my vehicle! He checked in and made sure everything was going well and went above and beyond! I love my car and I loved this experience , thanks ben!! (:

Sofia was amazing super welcoming and answering all my questions! She was very inviting and made my experience awesome. Very efficient and friendly!

First of all, I want to say thank you so much to Hazel for helping me buy my brand-new vehicle! She took the time to make the entire process smooth, easy, and stress free. She answered all of my questions, made sure I understood everything, and never made me feel pressured. Hazel was professional, patient, and truly cared about helping me find the right vehicle. I couldn’t have asked for a better experience. If you’re looking to buy a car, I highly recommend asking for Hazel. Thank you again for making this such an amazing experience! Give hazel ... Read More

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Google - Jul 14, 2026

First of all, I want to say thank you so much to Hazel for helping me buy my brand-new vehicle! She took the time to make the entire process smooth, easy, and stress free. She answered all of my questions, made sure I understood everything, and never made me feel pressured. Hazel was professional, patient, and truly cared about helping me find the right vehicle. I couldn’t have asked for a better experience. If you’re looking to buy a car, I highly recommend asking for Hazel. Thank you again for making this such an amazing experience! Give hazel a raise!!!

I got a Mazda from here love the car, but the salesmen Vince and Joesph never got back to me about a extra key and my owners manual when they told me I’d be able to reach out to them and get them! 🙁

Had a great all around experience buying a used Mazda from Jack Martin. He went above and beyond teaching me everything about my new car!

Very friendly and professional experiance.

Nia was the best ever! She was very attentive and patient with my questions and respected my timeline as I respected her salesmanship. The worked with me and I drive away with the car I really wanted for the best price in town! Nia is your gal.

I've been trying to get my warranty cancellation finalized and get my money for 2 months. CAREGARD was easy to deal with, and sent electronic funds to QUALITY MAZDA on 5/18/2026. I am owed $3000+ and this dealership just keeps sending me to different people over and over again. It is currently July and doesn't seem that there will be any progress any time soon. ***UPDATE***: Melissa with cancellations contacted me 7/7/2026, Check cut 7/9/2026. She was very efficient and helpful once this hit her desk. Unfortunate that it took nearly two months & a bad review to get into the right persons ... Read More

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Google - Jul 7, 2026

I've been trying to get my warranty cancellation finalized and get my money for 2 months. CAREGARD was easy to deal with, and sent electronic funds to QUALITY MAZDA on 5/18/2026. I am owed $3000+ and this dealership just keeps sending me to different people over and over again. It is currently July and doesn't seem that there will be any progress any time soon. ***UPDATE***: Melissa with cancellations contacted me 7/7/2026, Check cut 7/9/2026. She was very efficient and helpful once this hit her desk. Unfortunate that it took nearly two months & a bad review to get into the right persons hands because she was good at her job.

Came in for an oil change, decided to speak with a car salesperson and set a pre-expectation of what I was seeking. Not ready to buy, just looking for numbers. Paying cash and can’t seem to be reasonable on a price. Sales manager Told me “we loose money because you pay cash”. Then sat there to berate me over “it’s a used car” but didn’t have a problem trying to sell me another used car when I was interested in one. Only kind to customers who want to immediately buy the car. Manager was SO professional that ... Read More

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Google - Jul 2, 2026

Came in for an oil change, decided to speak with a car salesperson and set a pre-expectation of what I was seeking. Not ready to buy, just looking for numbers. Paying cash and can’t seem to be reasonable on a price. Sales manager Told me “we loose money because you pay cash”. Then sat there to berate me over “it’s a used car” but didn’t have a problem trying to sell me another used car when I was interested in one. Only kind to customers who want to immediately buy the car. Manager was SO professional that she stormed off like a child after showing her 6 cars that are $8000-10,000 lower than her “wiggle room” from another dealership up the road. Hopefully they’ll get a new manager who understands how numbers work & not storm off because I said I don’t like the price and gave her the same “argument” style conversation she approached with. I’m sure they won’t respond since the only ones who get anything are good reviews.

If I could give zero stars I would. Horrible customer service. Salesman does not answer phone or call back . Does not respond to texts.

This place blows me away with how awful the workmanship that comes out of the service department. I will make sure to tell everyone about how bad the service is and beware stay away. 12 month warranty is just awful and you don't believe in the quality of work that come out of your shop. Disappointment for sure.

Finally came to a resolution with the GM and service manager. Thank you guys. Will be back

Time is money and if you ask for time or they can save money they will. Customer care and satisfaction is the last priority here. If you have warranty work, you might as well as seek a different dealership. Aaron i can only assume makes bonus for every dissatisfied Customer. Lack of effort is horribly disappointing.

The service department that doesn't stand by work is ridiculous. My mom and my dad had a vehicle in the service department for a timing cover repair. The tech did not do the job correctly and had to get the repair at another shop. This place is horrible and you can tell they do not care about there customers. I'm telling everyone not to buy from here.

I had an issue and it was resolved by the management team. They handled it very professionally. They got a five star rating will be using them again.

Always accommodating, super helpful, even after the car purchase. Audra, the Manager took care of me for a last minute appointment. 12/10 would recommend

Love the new hatchback, ben and the everyone else was great here very thorough. I didn't think I was gonna be coming home in a new car but I did lol

I appreciate the excellent customer service from Ben, Andres and all the Quality staff throughout the car buying process. Buying a car can sometimes be overwhelming and Ben and Andres went above and beyond to make it positive and enjoyable. Thank you for making my car-buying experience such a great one!

My first experience buying a car from a dealership and it was absolutely wonderful!! Everyone is so kind and helpful, both Patrick and Ben did so much to really help me understand the car i was buying and everything that entails. I truly can't recommend this dealership enough, they helped me find exactly what I was looking for in a car for a reasonable price!! While in the process of purchasing the car both Ben and Patrick did everything they could to keep me updated with the stuff going on on their side of things, When you walk in ... Read More

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Google - Jun 9, 2026

My first experience buying a car from a dealership and it was absolutely wonderful!! Everyone is so kind and helpful, both Patrick and Ben did so much to really help me understand the car i was buying and everything that entails. I truly can't recommend this dealership enough, they helped me find exactly what I was looking for in a car for a reasonable price!! While in the process of purchasing the car both Ben and Patrick did everything they could to keep me updated with the stuff going on on their side of things, When you walk in you're greeted and immediately made to feel at home, I was introduced to everyone in the dealership that i would be seeing whenever i have to come by for maintenance, and before I left with my new car, Ben did everything he could to help me set it up to my personal preference, you can tell that the people here really care about your experience and the service they provide, Ben also gave me his business card to keep if i had any other questions! A 10/10 experience everyone should get when making such an important decision!!

David Desloge helped my husband and I navigate a Warranty repair job seamlessly . He was patient, honest and very knowledgeable. He is a true asset to this dealership. We would go back because of him. Five stars.

I live in Santa Fe, but will only have my Mazda3 serviced at Quality Mazda; where I had an extraordinarily positive experience with its purchase...thanks to Ben Vigil. Am writing now to compliment Ben again...and David DesLoge for being outstanding staff professionals. I've known Ben for nearly 10 years - with every single request he always goes above and beyond to be of support. And he did so again recently - helped me make a new connection with David in the service department; something he didn't have to do. Once that connection was made, David took it ... Read More

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DealerRater - Jun 1, 2026

I live in Santa Fe, but will only have my Mazda3 serviced at Quality Mazda; where I had an extraordinarily positive experience with its purchase...thanks to Ben Vigil. Am writing now to compliment Ben again...and David DesLoge for being outstanding staff professionals. I've known Ben for nearly 10 years - with every single request he always goes above and beyond to be of support. And he did so again recently - helped me make a new connection with David in the service department; something he didn't have to do. Once that connection was made, David took it from there; doing everything possible to fulfill my requests and make my experience a positive one. Quality Mazda will continue to be my preferred source for auto support.

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Hazel and staff was nice, but definitely was not a smooth transaction at the dealership. We were there from 11:30-6:30 (~ 7 hours) I’ve bought in my life time around 20 cars and this was the slowest and most dis-organized bunch I’ve seen. Vehicle was priced correctly that we bought (2022 Supra) but took back and forth about 4/5 times to get them to agree on the trade in price. They also did not detail the vehicle before we left because “it was closed”. If they have a vehicle you absolutely must have, prepare for a long visit.

I recently needed an oil change for a car I purchased from QM. I called on Wednesday to schedule my complimentary oil change for Friday morning. The gentleman on the phone told me that they do not take appointments and it is walk-in only. I was pretty confused so I double-checked that it was indeed okay for me to just come in on Friday (today) at 7am and get my oil change. He confirmed. Well today rolls around, I wake up early, get ready, and drive the 45 minutes to the dealership. I scheduled time off of work, and skipped breakfast, ... Read More

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Google - May 1, 2026

I recently needed an oil change for a car I purchased from QM. I called on Wednesday to schedule my complimentary oil change for Friday morning. The gentleman on the phone told me that they do not take appointments and it is walk-in only. I was pretty confused so I double-checked that it was indeed okay for me to just come in on Friday (today) at 7am and get my oil change. He confirmed. Well today rolls around, I wake up early, get ready, and drive the 45 minutes to the dealership. I scheduled time off of work, and skipped breakfast, just so I could be the first in line at 7am. I get there and no one immediately addresses me, which is fine, they were all with clients. I stand around waiting for about 10 minutes before someone asks me if I've been helped and I let him know that I'm here for my car's first oil change. The guy, whose name I don't remember but he has a limp and a mustache, says that I need an appointment. At this point I'm in disbelief, and I tell him about how I had called on Wed. to schedule an appointment and that they told me that I didn't need one. He shook his head and said "no they shouldn't be telling people that" and that I couldn't get my oil change done that day. No apology, no offer to make things better, no accountability for their service department, and I was told to leave. So that's what I did. I thought about the ordeal on my 45 minute drive home and I thought it best to warn people about this. Completely ridiculous and unprofessional behavior, do better QM.

Went for an oil change today. Staff themselves were quite nice. Was told I'd receive a video inspection and a call about any needed service. Neither ever happened and received a few "recommended" services that would be strange on a car with 30k miles. Never even called to tell me my car was ready. They seemed very overwhelmed from start to finish and not something I care to do again.

Quality Mazda—especially Ben Vigil—has great customer service. I’ve bought two vehicles here, and Ben helped me both times. He was always patient, answered all my questions, and when I had an issue with one of my Mazda's, he went out of his way to make sure I was taken care of. I’d definitely buy my next Mazda from Ben at Quality Mazda.

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The best dealership! Loved my car and the service so much we went and got another for my husband to drive! So happy I can rely on them for anything!

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Everyone at this store is amazing. Great experience everytime we go. Ben Vigil is the best sales person, amd just all around a great guy. He always makes me and my wife feel like family. Will always recommend him and this store.

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I don't know what happened to these folks. They used to alway do a great job taking care of my aging Mazdas. Timely appointments, fair prices, good work. Now suddenly they won't return phone calls. Called several times over the last few weeks, never get a call back. Guess they're drowning in work, but it's a shame. Will have to find new mechanics, I guess.

Will not be back! Not a good car shopping experience at all!

Ben Vigil is a great salesman, very friendly and helpful. He introduced me to all the team members and they were all very friendly and helpful as well. I am so happy with my new Mazda and I will definitely recommend him and his team to my friends.

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Not a good experience! Requested the vehicle be left a minimum of two days for a simple repair, per policy, with a loaner. This was not a workable solution given the situation. Internally, the shop should be able to adjust scheduling or relax policy based on unique circumstances. Also, it is not in the customers' best interest to be required to be without their vehicle for a minimum of two days as a standard practice. It seems like the shop may be taking in more service appointments than they can handle at this time. It is poor form not to ... Read More

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Google - Dec 17, 2025

Not a good experience! Requested the vehicle be left a minimum of two days for a simple repair, per policy, with a loaner. This was not a workable solution given the situation. Internally, the shop should be able to adjust scheduling or relax policy based on unique circumstances. Also, it is not in the customers' best interest to be required to be without their vehicle for a minimum of two days as a standard practice. It seems like the shop may be taking in more service appointments than they can handle at this time. It is poor form not to take responsibility for not finding an appointment in the system, not communicating with the customer, and not getting the vehicle in for repairs until several hours after opening when someone has an appointment. Instead, there was a lot of blame going around. Good communication goes a long way. There was no acknowledgment for the problems or delays, and a general lack of communication. They acted like everything went great. This review is begin updated because later, the service manager called to apologize after seeing the review, and his apology seemed genuine. In the end, the service fixed the problem and they were able to complete the service in a reasonable amount of time after they started the work, but too much effort and follow-up was required on the customer side to make sure of this. I think with the right adjustments on their end, Quality Mazda's service department could be the place to go in Albuquerque the future.

Put in a battery but I still have problems with the key fob not working correctly which is whey I had it taken there initially.

Terrible dealership. I’ll just keep it at that. Go anywhere else but here

Best salesman around!!! I met Ben when he sold us our cx5. He treated us just like family. He was so good to us. Me and my wife both agreed we will always have a mazda in our garage after we talked to him and bought her car. I recently was in the market for another suv and I immediately knew who I wanted to talk to. Ben is by far the best salesman, he is so down to earth and goes above and beyond. I am so happy with my cx50 and our cx5. We own 2 mazdas now and ... Read More

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DealerRater - Aug 18, 2025

Best salesman around!!! I met Ben when he sold us our cx5. He treated us just like family. He was so good to us. Me and my wife both agreed we will always have a mazda in our garage after we talked to him and bought her car. I recently was in the market for another suv and I immediately knew who I wanted to talk to. Ben is by far the best salesman, he is so down to earth and goes above and beyond. I am so happy with my cx50 and our cx5. We own 2 mazdas now and that's all thanks to Ben Vigil, we honestly could not be happier. Even other people in different departments have nothing but great things to say about Ben, especially David DiLorenzo. Buying a car is always so stressful but both times Ben and the crew at Quality Mazda made it so easy and stress free. I have bought mulitple vehicles in the past and no one has come close to how professional and caring Ben is. He truly loves to see his customers happy. I will be back when we decide to get another mazda and will recommend him to all friends and family.

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My transmission has been down shifting and shifting hard from stop to go. I have this warranty that covers any transmission problems. I set up an appointment for transmission check they said they see or feel no problem with the transmission no codes. The technician drove it and determined no problem. As the owner and daily driver of my own vehicle I would not have brought it to their attention and have a warranty to cover any problems. So personally I know my transmission is going to give out by then the warranty expires. So these guys don't want ... Read More

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Google - Aug 11, 2025

My transmission has been down shifting and shifting hard from stop to go. I have this warranty that covers any transmission problems. I set up an appointment for transmission check they said they see or feel no problem with the transmission no codes. The technician drove it and determined no problem. As the owner and daily driver of my own vehicle I would not have brought it to their attention and have a warranty to cover any problems. So personally I know my transmission is going to give out by then the warranty expires. So these guys don't want to warranty out and honor my warranty. Now I am paying for inspection because they say no problems found. Probably because it's not their warranty. Thanks a lot Mazda wasting my time and money because you won't look deeper into the transmission.

it's a disorganized service center I booked car service 2 weeks back on their website. When I took my car for service they tell me some services are walk in and I need to come in some other days and check if they can service my car. So apparently you can't book anything unless it's something major. smh

I'll start by saying that I met some people who, without having to help me because it was outside their schedule, helped me. They made it so I could be there for my granddaughter's birth, they provided excellent service with my car, and they also lent me a car while I was having it repaired my car.Thanks for your Excellent service, Mr. Ben Vigil and Mr. Jack Farley. Thank you in advance. It was a pleasure meeting you.

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Let's just say my car has a small issue; two thousand dollars later, my car still has the same issue. Two stars because they did fix my sun visor.

Worst experience ever! I camw to order a part just two days ago. We were not sure if the mechanic needed the temperature sensor or MAF sensor. So, to save time, we bought the MAF sensor and made sure to ask the salesperson about the return policy. He said it is returnable if not installed. So, we bought the part in good faith that they will stick to their words. Two days later, we went back to return the part. I told the salesperson that the mechanic opened it, saw it is not the temerature sensor and put it back ... Read More

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Google - Apr 3, 2025

Worst experience ever! I camw to order a part just two days ago. We were not sure if the mechanic needed the temperature sensor or MAF sensor. So, to save time, we bought the MAF sensor and made sure to ask the salesperson about the return policy. He said it is returnable if not installed. So, we bought the part in good faith that they will stick to their words. Two days later, we went back to return the part. I told the salesperson that the mechanic opened it, saw it is not the temerature sensor and put it back and said this was the wrong part. The new parts manager (Andrew) said it not returnable and went on to accuse me that I was LYING. I asked to talk to the person who sold me the part and he said the person is not there, but he will override it and deny the return. And, when I said I will come back in the morning, he replied "no you can not". I said what do you mean? Customers are enritled to service if you are open. He replied saying this is "BS" and he will call the cops. Never had such an experinece at a dealership. I will go back to talk to the owner about the return, AND the atitude of the parts manager. This guy should NOT work in any position where customers need to interact with him. He so unfit for customer service. Contrary to this person, I salute whoever appointed Ben Vigil in his position. This guy works in sales, but was so nice and tried to deescalate the situation when I asked for his assistance.

Mazda sells me a defective navigation system, loses a civil suit and is supposed to fix it but it cost me $700 and created new problems with the backup camera view being warped. Was told not Mazda’s problem. Contacted Mazda but they didn’t even bother to reply. My opinion of Mazda and Mazda service did a 180. No longer a fan and won’t be buying another after this treatment.

Needed an oil change and was taken care of by Bill Mast. Very courteous, professional and knowledgeable and he explained everything to my satisfaction. The service time was quick and I was back on the road soon after. I'll definitely be returning to Quality Mazda for any additional service I might need.

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THE WORST!!! Rude, insulting, unprofessional.... I just went in to purchase a tail-light for my 2009 CX-9, which someone broke. The parts manager would not come to the counter, but screamed from his office. He told me screamed that the price was $248, but might not be available because it is for an older vehicle. I asked if he could please print up a quote and he refused saying he could not do that. When I asked for the part number since now he is saying I would have to find it at a junk yard, again he refused. As I left ... Read More

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Google - Dec 10, 2024

THE WORST!!! Rude, insulting, unprofessional.... I just went in to purchase a tail-light for my 2009 CX-9, which someone broke. The parts manager would not come to the counter, but screamed from his office. He told me screamed that the price was $248, but might not be available because it is for an older vehicle. I asked if he could please print up a quote and he refused saying he could not do that. When I asked for the part number since now he is saying I would have to find it at a junk yard, again he refused. As I left the Parts Dept, I asked for the Manager, he was in the Service Dept. I explained what just occurred and he stated "Why should we give you the part number so you can purchase the part from someone else?" What an pompous arrogant fool, I own a GMC from Quality by DiLorenzo, among other vehicles. They will never see my business or my money again.

My son had a clutch replacement last month and it's not working properly. He's brought it in several times and the mechanics are telling him it's normal. The problem is becoming worse. He can't get a hold of anyone to schedule to bring it in AGAIN!

Bad costumer service

I was able to set up a convenient appointment online and once I arrived the routine service went smoothly and very professional while being kept informed every step of the way

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Don’t buy their “we’re a family” and “you won’t get any of the sneaky up-sale here.” They are worse than that, they straight up lied about what I was paying for and snuck in additional services at an insane price. They came back and told me the price they could sell me the car, then snuck in $2000+ in "dealer installed accessories." I have no extras or additional accessories installed on my vehicle. I asked what that was for and they told me it was the extended warranty, gap insurance, 10year 100,000 mile warranty, etc. This was ... Read More

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Google - Oct 14, 2024

Don’t buy their “we’re a family” and “you won’t get any of the sneaky up-sale here.” They are worse than that, they straight up lied about what I was paying for and snuck in additional services at an insane price. They came back and told me the price they could sell me the car, then snuck in $2000+ in "dealer installed accessories." I have no extras or additional accessories installed on my vehicle. I asked what that was for and they told me it was the extended warranty, gap insurance, 10year 100,000 mile warranty, etc. This was a LIE. It is just their way of adding cost to your purchase so you end up paying MORE than what the sticker price listed on the car is. I received nothing additional for the $2000+ in "dealer installed accessories" they charged. They also snuck in a CAREGUARD package for $6,695. When I asked questions the finance guy pulled the papers away from me so I could not read them. He tried to distract by telling stories about his life as you sign papers. Please go somewhere else. They are just straight up liars and you think you negotiate a price and they just play with the numbers to make you think you are getting that negotiated price but add the extra on as “dealer installed accessories.” I’m absolutely heart broken by my experience. Please do not go here!!!!!!!

Mazda San Rafael is an outstanding and trustworthy dealership. My goal to version-up from my CX-30 to a CX-5 was met. As a legacy Mazda customer, a red carpet was rolled out by Gabriel Garcia, Joseph Malek & Richard Barekzia. The Mazda Dream Team was matter of fact, friendly and well-versed on what I was requesting. The financial fit for a payment was adjusted for my preference and expectation. I drove away with a beautiful CX-5, fully loaded and affordable! Thank you Gabriel, Joseph & Richard!!

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Impossible to speak with anyone in service - "leave a message and we'll get back to you" was all I ever got. Return calls ranged from 10 to 15 minutes to hours. Not impressed. Not going back - I'll find another Mazda service provider even if I have to drive to Santa Fe! Btw, my car is still having the same prob because they couldn't replicate it... they gave me a sorry, shrug of the shoulders kind of response to my car problem with no plan for finding answers...

What a headache! I first expressed interest online and started getting emails and texts from a "Jeny", stating she was going to have someone text me, then call me to discuss the vehicle. It NEVER happened. I finally responded to one text asking if she (it?) was A-I and it never responded again. So then I go to their website and get the email address of their Sales Lead. I email her - no response to this day (5 weeks later). Then I reach out and get a hold of some other sales guy (Ben?). We have a couple ... Read More

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Google - Aug 12, 2024

What a headache! I first expressed interest online and started getting emails and texts from a "Jeny", stating she was going to have someone text me, then call me to discuss the vehicle. It NEVER happened. I finally responded to one text asking if she (it?) was A-I and it never responded again. So then I go to their website and get the email address of their Sales Lead. I email her - no response to this day (5 weeks later). Then I reach out and get a hold of some other sales guy (Ben?). We have a couple of phone conversations and I tell him what I want and what I want to pay. He tells the the manager is out and he'll get back to me "tomorrow" with an answer. Four weeks later and there's no answer! I can only figure that all those 5 star reviews are fake, paid for or from 75 year old grandmas who walk in and pay asking price.

(Translated by Google) The worst service and they have no patience with Latino customers. (Original) La peor atención y no tienen paciencia con los clientes Latinos.