Just when I thought customer service was obsolete, along came Scott A. It seemed he and his team were genuinely interested in helping me out with a bulb replacement. There was no hesitation in answering questions and he made the process bearable on a Saturday...who does that? From making room on a Saturday to the very end of the visit, he and his team helped remedy the issue without skipping a beat. Thank you, Scott...I appreciate your kindness and expertise. Sincerely, Carmen M
Good as usual!
Outstanding quick service, Mike was super I recommend highly
Great place to buy a car! Everyone (really everyone) we were in contact with was so friendly & helpful! They worked with us and made every effort to get us a deal we were happy with. Highly recommend Sam! She facilitated a smooth transfer. Thanks to all at Enchanted Mazda!!!
I was able to secure an appointment for 15000 mile maintenance within 2 days(vs 3 weeks for University Mazda) for about $30 less for the same maintenance package. Work was completed within 2.5 hours easy peasy with friendly interaction with the maintenance liaison. Well done
The staff in service is courteous, and timely. I usually have spoken with Daniel and he is always kind
Great Service as always!
Service at Quality Mazda was exemplary. My service guy went out of his way both to expedite my repairs and to Dave me money where he could. Quite satisfied.
Miguel was our sales person. Very easy to talk to, understood our hesitation with making a newer car purchase on our budget; and he came through nicely for us. Happy customers, sincere thanks sir.
I have been getting my Mazda serviced at Quality Mazda since I purchased my CX-5 in 2016. Always a great experience!
Great service and friendly service writers.
Had a great experience, nice people they were quick and friendly I would definitely recommend them👍🏻
Nice folks I trust to answer my questions and service my car.
The service and collision departments both go out of their way to make sure things are done right.
Thanks for the great experience. Had a good time working with Xavi. This dealer is not like the other's with their pushy sales tactics. No hidden fees or costs, everything was straightforward and a smooth process. Would recommend 10/10!
I bought my brand new car here recently and everyone was awesome! Not your typical car salesman...they were fun! Thanks guys!
Excellent service very professional Bill and service crew are the best!!
Fast, efficient and careful
We have used Quanz Auto Body for the past twenty years when needed. They have always provided top shelf service and we have been very much satisfied with their work.
While traveling across the country we faced a situation which required getting a new car. We were helped greatly by the Quality Mazda team! (Including the service department as well!) It really helped make the process so smooth and easy!
Audra and Pavel were amazing in helping us get our new car and walking us through all the paperwork!
Our sales representative was Xavi. He is outstanding. Very personable, knowledgeable and the type of individual that you’d want to do business with.
Very quick and friendly service. Only thing I wish they did that Melloy Nissan does with their oil changes is give you a free car wash.
Great service and surprisingly quick purchasing process. Got low-balled on the trade-in of course but that happens at every dealer..... overall they are good people, friendly and knowledgeable and even the music at reception was cool. Would definitely go to these guys again anyway. Best dealer that I've dealt with in Albuquerque and streets ahead of the nearby Detroit-centric dealers I'm afraid.
Great customer service, very courteous & professional.
Made a recent trade-in here to upgrade to a 2021 model, it was absolutely the smoothest and fastest dealership experience I have ever had. Ty was very helpful and very professional, and Pavel was very quick to get the financial side of things done very quick while also getting me the best deal. I would definitely recommend this dealership to anyone looking for a new car. 10 out of 10 experience, 12 out of 10 with rice.
We use Quality even when we're not servicing a mazda. You're honest,helpful, and educational Honest is the most important, and hardest to find.
Great customer service, friendly staff and never pushy, I also appreciate their honesty when it comes to my cars needs.
Ty and Audra were absolutely outstanding in helping facilitate my first car buying experience. Ty was insanely knowledgable about the vehicle, and both made the process seamless and smooth. I was in and out in and hour after signing paperwork and eventually drove the vehicle off the lot. You would be mistaken not to go to this team for excellent customer service and a truly easy transaction. I can't wait to buy my next one from them! 🙂
Quality Mazda was great. There personal where amazing. They never pushed the sale. They let the car sell its self. I would refer anyone to go to them and get a car. The customer service was awesome. Thank you and I love the car.
Great and fast service!
Ben Vigil provided his usual exemplary service, driving me to a McDonalds while my car was being serviced. Hr also explained the services included in my sales contract. The Service Manager handled my service and did a fine jib, too.
Ben was great helping me with my miata purchase.
The best place to buy a car.
Yes I would this is the second Mazda we have bought from Ben Vigil and our experience has been very positive and no pressure
in conclusion they are fantastic.
Great buying experience. They let us test driving by ourselves and took our time to feel the driving of the car unlike some other brand you feel pressured not driving too far or they have a defined route for test drive.
Very fast and great customer service. Will use them again and would recommend them to others.
Great customer service
Got my new Mazda 3 last week and I'm so happy I got that instead of other similar cars. Xavi attended me and was very helpful along the entire process. Really cool guy.
I've been taking my PT Cruiser to Quality for 12 or 13 years, ever since moving to Albuquerque. In 35 years of owning cars, this is the best repair shop I've used. They're prompt, and they fix the problem (not my experience with some other places).
The staff was very helpful. Audra made the process painless.
This was my first visit and everything was done in a timely and professional manner.
Great place to service your vehicle!
Very friendly service
Best Service experience ive ever had and I work at a dealership!
Things went well with them purchase. They had a good selection of CX-5. The only problem and it was partly our fault we didn't spend enough time going over all of the features. The owners manual did a good job explaining what we needed to know
Ben always takes great care of us! This is our 3rd Mazda from Quality Mazda and we will continue to go back in the future. The whole staff is amazing and they are always straightforward and make the process seamless!
They were efficient, informative, friendly and helpful. The service bay was spotless. No pressure. Would definitely go back for service.
I recommend the service you get when you go there. Very professional, tells you up front what is wrong and you make the decision to have it fixed or not. Never have to wait to long for things to be done. Thank You Mazda Service.
Xavi at Quality Mazda was the best. He found the perfect car for me. Everyone from reception to finance was the perfect combination of professional and amiable. I’m blown away by the team at Quality Mazda. I cannot stress enough how great everyone is, especially Xavi. His expertise shines through and the whole experience made buying my first brand new car perfectly amazing. Thank you Quality Mazda. 10/10, 5 stars, two enthusiastic thumbs up, however you want to rate them, they take the cake!
I had my car service at Quality Mazda for a few problems Mr. Park's and his technician worked on my car for about one week. I was called or texted to let me know what was going on with my car every day. They were so patient. When I got my car back it was perfect. Thank you Mr Park's. Jose Gallegos
I have purchased several Mazda’s at Quality Mazda. Their name is fitting, as the provide quality vehicles, service, and sales. I love Mazda vehicles, especially the CX-30 AWD Turbo. The service department is top notch, and actually all employees at Quality Mazda are friendly and professional.
Helpful employees locate and bring cars for transfer to Minneapolis.Thanks guys.
Friendly folks - I dropped in during a road trip and the service guys helped me out real nice. Thank you!
We drove to Albuquerque from Colorado to buy a car. The salesperson (Audra) had two vehicles that fit our requirements ready for us and gave us plenty of time to make a decision. The paperwork process was efficient and we were able to head home with the new vehicle in a couple hours. Overall, an excellent experience.
Great service, great dealership and great people.
I took my Mazda CX-9 in for a "rumbling" feeling when braking. It was fixed for less than $200 when another Mazda dealership quoted me $1300. Thank you Quality Mazda for a job well done and outstanding service and savings.
We were dreading getting a new car after a really bad experience at a different dealership. Sergio greeted us and had us driving away in a new car within 2 hours. And the financing was much lower than we were seeing on Carvana, and other similar online dealers
Had first service and oil change on my new CX-5..Made an appointment online, they got me right in a finished before the promised time...Car was in great shape and the cost was in line with a quickie place..Will go again...😊
Great shop! Nice guys! They really helped us have peace of mind about our used car purchase.
Once again, my experience with the service team was a pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. My vehicle is 3 yrs old and is beginning to have maintenance beyond simple oil and lube, so it’s important to have good advice as the mileage piles on. Thanks for the great service and straight forward conversation.
“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy.
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