Quality Mazda Testimonials A sincere THANK YOU to all our favorite customers!
Bill Mast was great to work with! He was quick to respond, knowledgeable, direct, and highly skilled at both auto diagnostics and customer service! Im definitely coming here for all of my Mazda needs.
Nice job, kept me informed of progress
From start to finish, the three or four staff I interacted with at Mazda, on the phone and in-person, regarding the scheduling of my appointment, drop-off of my 2002 Miata, communications concerning the delayed availability of the part, having the radiator replaced, and payment, was very pleasant. The guys were all very communicative, friendly, helpful, and genuinely committed to me getting my car fixed in a competent and timely manner. I didn't interact with the mechanic(s) who repaired my car, but after driving the car for about 30-miles or so (at variable speeds), I could tell the nature of the radiator repair was top notch. I'm now driving my car with confidence from the knowledge that I'm no longer putting my car's engine at risk, from potential damage due to a water leak that was present in my car's old radiator.😊
Quality being rhe word!
Xavi Splash, where do I start? My interest to buy a Mazda from quantity Mazda. Xavi contacted me by text and got an appointment booked on black Friday Nov 24th so that we could meet to discuss on the new 2024 Mazda CX-5. I arrived around an hour and a half earlier than expected for my appointment but Xavi was graceful enough to accommodate me and I having done some research on my own I had a couple of model numbers for him to look up and check it's availability. We then headed over to the lot to check the cars out and whether we can go on a test drive. There wasn't any of that salesmansplaning of what the car does and what features they have and it was more of listening to what questions I have and then answering them with additional information about the car which by itself was a really good sign of a customer oriented style of salesmanship Xavi exhibited. We test drove one of the cars and that again he was in listening mode really letting me do the driving and only giving me instructions on which roads to take and only asking feedback on how I feel about the car again a very positive sign. Then I finally narrowed down on one of the CX5 models and headed into his office to discuss numbers and starting off I had a budget in mind and the numbers presented were slightly above that and I was open about it saying 'hey let's add remove things from the deal and sort this out' and asked him to let me know on what's possible or not so I asked him if I could get certain aspects in the deal changed, reduced or dropped completely and Xavi with no questions, he went back to the drawing board updated the deal and during one of these editions he also asked me on what kind of budget that I can work on without prodding too much into it and then went back to the drawing board and came back with something that I could accept. The changes in the deal were again me talking and Xavi listening and then executing. This was my first ever new car so it was extra special so I needed some time to get my car insurance and also the deposit we agreed on and Xavi was graceful enough to drive me to the bank for since I didn't have a car at the time. And then we headed back to the dealership and finalized the deal. This is how a modern salesman sells cars by listening to the customers not going to convincing the customer into what would be best or trying to explain things as though we don't know anything about it but rather listen to questions we have and get them answered. And one more thing I must emphasize is Xavi has gone beyond just completing the car purchase and he has been helping me out with all of my numerous silly questions even after I brought home the car from the dealership. If you really want wonderful experience of buying a good car I would suggest just head over to quality Mazda and ask for Xavi and have a nice rest of the day just by doing that. This young man has a good future.
Beautiful vehicle. Great customer service. Thank you, Pavel and Ben!
I Love to come to Quality Mazda. Everyone is always helpful and friendly. The facility is always clean with beverages and a comfy waiting area if getting service. I just bought a new 2024 Mazda 3 T premium plus and worked hard to get a good deal. Omar kept his cool with me the entire time, always polite. I’m so happy with my purchase! Thanks Quality Mazda!
Ben and Omar helped me purchase my 2021 Mazda CX-5 last week. Im so very happy with the purchase, theres nothing like the peace of mind that comes with purchasing a vehicle you can trust. Thank you Ben and Omar, I appreciate you guys.
A light came on in my car and not only was the guy informative about what needed to be done, but it cost me nothing to have it checked and I got back a good report. I was also pleased with the no up sale pressure approach. Great job Quality Mazda!
I have dealt with Quality Mazda for 8 years and ALWAYS been more than satisfied with their work. They are “honest” “trustworthy” and “thorough” 5 stars
Great service team led by a great Manager
Pleased with the service. Daniel went well beyond my expectations. I've gone back several times for routine service and each time I came back with a smile on my face.
No hassle, in and out
Great, prompt service as usual!
Great customer service, time spent waiting was not long.
Quick and Easy! Xavi and Ben helped out a ton and got us our dream car! We will forever be a Mazda family now because of this dealership!
I always have a positive experience when I bring my car in for service. Excellent customer service and excellent work by the service technicians.
The actual purchase was the easiest part.
Great friendly, and fast service!
Excellent service from service department. Quality service always takes care of my needs and cares about loyal customers.
Super fast service! A++
Great place to buy a car.
Good service. Good communication. Dependable.
Great buying experience. Omar and Pavel were very helpful.
Welcome to Quality Mazda
Your Local Mazda Dealer in Albuquerque. We are a family owned and operated dealership that’s actually hip and cares about the way we help all our guests. Well, at least some think we’re hip. We are committed to integrity, the best value for your dollar, and benchmark service to you as our guest. This from a car dealer. Go figure. Ultimately, it is our aim to deliver you an exceptionally satisfying experience throughout your ownership cycle. It’s why Quality Mazda by DiLorenzo was nominated for Time Magazine Quality Dealer of the Year. We are conveniently located at 8101 Lomas Blvd NE, Albuquerque, NM 87110. Call or text us at Quality Mazda. We look forward to meeting you today!
Quality Mazda Albuquerque, NM
8101 Lomas Blvd NE, Albuquerque, NM 87110
- Monday - Saturday: 9:00 AM - 6:00 PM
- Monday - Friday: 7:00 AM - 6:00 PM
- Saturday: 7:30 AM - 1:30 PM