I was able to set up a convenient appointment online and once I arrived the routine service went smoothly and very professional while being kept informed every step of the way

Mazda San Rafael is an outstanding and trustworthy dealership. My goal to version-up from my CX-30 to a CX-5 was met. As a legacy Mazda customer, a red carpet was rolled out by Gabriel Garcia, Joseph Malek & Richard Barekzia. The Mazda Dream Team was matter of fact, friendly and well-versed on what I was requesting. The financial fit for a payment was adjusted for my preference and expectation. I drove away with a beautiful CX-5, fully loaded and affordable! Thank you Gabriel, Joseph & Richard!!

Team works phenomenally to ensure customer satisfaction. I took my car in for a part replacement. It was done within minutes. Then, they noted my rear wiper was loose and missing a part. They simply fixed it. Nice to see such thorough care and attention to detail.

We had to replace a new CX-50 that was unfortunately totaled in an accident (not our fault). In trying to duplicate the car we lost, we wound up going to Quality in Albuquerque, even though it was a 400+ mile round-trip commute. That being said, both our sales rep Ben Vigil and Sales/Finance Manager Pavel Harbinsky made the trip more than worthwhile. Given the distance - and a number of phone calls - we were able to conclude ALL details of the sale over the phone; we only had to make the drive, sign on the line and get the keys. This was the absolute best car purchase process we have ever been through - and there have been a bunch. Especially given the circumstances, these folks bent over backwards to get the deal done on terms that worked out well for both us and for the dealership. There's a good reason these folks have been in business for 67 years and counting. Highly, highly recommended - 6 Stars on scale of 5!

Wasn't planning to buy but wanted to look at new Mazda CX-5. Was met on the lot by Jordan, easy going guy, offered a test drive. He's a motorhead, like me, so our discussions were straightforward, no pressure or xx. They gave a fair trade-in on our Honda CRV and the deal was within out target price. The CX-5 actually sold itself and Jordan made the transaction easy and smooth. We also met sales manager Pavel, interesting guy with great personal stories. We were there a long time but didn't seem like it, didn't mind, we're retired. Anyway, drove off the lot in our new CX-5. Probably one of the smoothest transactions I've experienced in car buying. Bill&Sue K

Pleased with the service. Daniel went well beyond my expectations. I've gone back several times for routine service and each time I came back with a smile on my face.

Way above and way beyond! If you're in the market for a car don't go anywhere else! This dealership, especially Ben Vigil, will go above and beyond for you! My wife and I we're traveling through NM when our car's engine let loose outside of Grants. The Sales Manager(?) Worked during his vacation to quickly get the deal together and Ben or salesman drove from Albuquerque all the way to Grants, to get us our new car that was in addition, a great deal. Dealerships and Sales people just aren't like this anymore, except for here. We live out of state but if we ever need another vehicle, we will travel to Quality Mazda to get it! Again, thank you Ben, we are forever grateful!

Had a quick and efficient oil change. Timely courteous. Six more words. Six more words.

Daniel and the service have been great. Daniel was on top of it the whole time my car was in the shop. He kept me advised throughout the process. Ben Bigil who sold us the car 5 years ago always checks in with us.

Good experience at this dealership. First time to take my vehicle in for service here. Will go back again.

Very happy with dealership and service department. Service has been reasonably priced with no upsale pressure.

I have an older Miata that comes up with weird issues and Quality does an incredible job resolving them!

I am very pleased with the service that I received on my PT Cruiser and would return again as I have since 2002.

You guys always take great care of my car. Daniel always gives me excellent customer service.

I arrived 15 minutes prior to my appointment. I was acknowledge by the very busy service advisors and after a few minutes Daniel Parks confirmed my online appointment and service needed. He sent a link to my phone to track the progress of the maintenance performed by the technician. Shortly after that came to the waiting room to finalized the process. Everything was smooth and without any issues. This was my first service appointment and look back to the same high level of service I received the day of my visit.

Daniel in service was on top of it! Good job Quality Mazda! They got my car done in exact time he told me. 💪🏻👏🏻👍🏻

I have bought 4 cars here and will continue doing so because of the great service here. Ben Vigil is a great sales man to work with. Daniel and everyone on the service team are very nice and keep you updated on your vehicle. The name says it all. Quality - quality service and quality people.

Xavi was awesome! He was funny, super knowledgeable (even for me as someone who had done a TON of research), and so helpful throughout the process. He was fun to test drive with, easy to work with, and genuinely excited for us that we found the right car. We’d shop with them again any time!

Once again, my experience with the service team was a pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. My vehicle is 3 yrs old and is beginning to have maintenance beyond simple oil and lube, so it’s important to have good advice as the mileage piles on. Thanks for the great service and straight forward conversation.

“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy.

Just wanted to thank Scott and the rest of the quality Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you.

Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Quality Mazda, we were sure that they were too good to be true. Long story short, we were wrong. From start to finish, the process was outstanding. Ben Vigil was our sales rep, and made me feel comfortable from the start. He was honest, transparent and listened, instead of talking. I was very leary, being nearly 1000 miles away, but he kept his word, and every promise. He took good care of my young daughter, and was "so very nice and made her feel special", when she came in for her test drive. No pressure, no upselling or confusion. Just straightforward and kind. Pavel Hrabinsky was introduced as our Finance Manager and he was equally impressive. At no time did it feel like I was dealing with your typical "closer". Down to earth, and like Ben, simply listened. He was extremely helpful, and could not have made things easier for us. Within no time, our daughter had the car she wanted, we got an unbelievable deal, and at no time did we feel uncomfortable or worried. He even arranged for all the paperwork to be sent to California, and walked us through the it, making it simple. I have to admit, in the back of my mind, I was waiting for the curveball. It never came. Got exactly what I was promised! How fantastic was the entire experience? We will be purchasing our next car (CX-9) through them. I have no issue making the quick flight to Albuquerque if it means I get to deal with them again. I've been an operator for a long time. I know this may sound a little over the top. But I assure you, I have never been treated any better than I was at Quality with these 2 gentlemen.

I bought a new Mazda3 hatchback here in November 2019 and had a wonderful, no hassle experience with James Bayless. I recently received a text message about two recalls on my car which I really appreciated and was able to come in to have my car updated quickly. I definitely plan on staying with this dealership in the future and would highly recommend it.

Our second Mazda purchase from this dealership. We worked with Audra White, who was extremely knowledgeable about the vehicles, was able to walk us through all the features in the Nav system from memory. Audra was friendly, professional, knowledgeable and patient. She quickly understood our preferences, and steered us towards the vehicle with the features of interest to us. We had done our research ahead of time, and felt like we were given a fair and honest deal on our trade-in, and in the cost of the vehicle (compared against Edmunds recommendations). There was no attempt by the dealership to upsell, or to try to talk us into extras we were not interested in. The finance manager (Pavel) was extremely organized and was able to work us through the financials in under 10 minutes. We highly recommend this dealership

Long time customer 15 years plus. Bill Squid takes very good care of us and we wouldn't go anywhere else unless Squid goes somewhere else. I am so happy with the service we received that we have purchased many cars from the dealership.. Thanks again for the great service.. Frank